TERMS & CONDITIONS

THE SKIN HEALTH STUDIO LONDON always aims to provide first class services and the highest quality products. 


HOW WE CONDUCT OURSELVES


These terms and conditions outline rules that come into effect when you purchase a product or service from us. The terms and conditions will automatically apply to you once you have purchased a product from us or booked a treatment (whether online, over the phone or in person at our clinic).

BOOKING A TREATMENT

The price for treatments will be charged at the current price list, which can be found on our website. Our concierge service will also be happy to provide you with information on current pricing. We can change our prices at any time, so please check prices before booking a treatment.


You can make bookings for treatments on the phone, on-line or via email. Please note that we use a third party service for our bookings and, although we do our best to ensure bookings are made properly and in the most efficient way possible, we cannot guarantee this and we will not be responsible for any errors made by the answering service. 


You are responsible for paying for your treatment in full. If you intend that a third party pays for your treatment, this third party must make the payment in advance of you receiving your treatment, and must email us directly to confirm what and who the payment is for. We do not accept payments over the phone. If you attend a treatment and it is not paid for by you immediately after the treatment is completed, we will have recourse against you, and not a third party, for that payment. A £75 deposit will be taken for online bookings and deducted from treatment costs.

HOW OUR TREATMENTS WORK

Each treatment provided by Gigi Shaker is bespoke and involves a multi modality approach to skin health. 


If you experience a skin reaction to any treatments... Don't Panic,  just contact The SkinPin immediately. 


Young people aged 14-18 may have laser and non-laser treatments, provided a parent or guardian has signed an underage consent form and is present at every appointment. No person under the age of  14 will be treated at the clinic. We are permitted to ask for proof of age if we believe it is necessary.

OFFERS

Our treatment packages DO NOT expire. If your circumstances change and you are no longer suitable for your treatments (for instance, if you become pregnant, are breastfeeding, or start medication which cannot be taken alongside the treatment), we are happy to transfer you to a more suitable treatment.


We may provide offers from time to time, and there will be specific terms and conditions for each promotion.


CONSULTATIONS

All first-time clients are required to attend a consultation before they have their first treatment. A £75 payment is required, however it will be deducted from your first treatment.


If, following your consultation, we advise that we will not be able to treat your skin concern, your consultation fee is non-refundable.


We ask that clients arrive a minimum of 10 minutes before the start of their consultation to complete mandatory personal and medical forms.


Clients must complete a full medical history form and sign a consent form during the consultation.

For laser treatments, clients must undergo a laser patch test during the consultation.


We may need to take pictures of you as part of your skin journey. We have in place procedures which ensure we comply with the most current data protection legislation. We will retain the pictures in line with our data retention policy, which is described in our data protection policy. You may request to see the personal data we hold on you, including the pictures. The process for doing so is set out in the data protection policy. We will ensure we are satisfied of your identity before releasing the images.


Any personal data we hold on you is held in accordance with our data protection policy.

CANCELLATIONS

You can cancel treatments with us by email or telephone.


We have a strict cancellation policy, which means that if you cancel an appointment less than 24 hours before the appointment time, we will charge you for that  session, this includes consultations.


If you fail to attend your appointment, you will be charged for that appointment.


If you are late for an appointment, your appointment time will be reduced but you will not be entitled to a refund of any part of the fee.


We can move the date or time of your appointment if a situation arises which is outside our control. We will do our best to provide you with as much notice as possible, and will work with you to rearrange the appointment. The appointment fee will not be refunded simply because the appointment has been rearranged for this reason.

OUR PRODUCTS


The price for products will be charged at the current price list, which can be found on our website or in our clinic. Our Customer Service Team will also be happy to provide you with information on current pricing. We can change our prices at any time, so please check prices before making a purchase.


Please note that our prices are based on recommended retail pricing. We do not guarantee that our products are sold at the cheapest available price, and we will not provide refunds where you have found the same product at a cheaper price elsewhere.  We are not required to justify the rationale for our pricing.



RETURNS AND REFUNDS

We will provide a full refund for products which are damaged or faulty.


If you return a product within 30 days of purchase, which is unused, unopened and in the original packaging and, in our sole opinion is capable of resale, we will offer an exchange or will credit your client account with us.


If you exchange the product for one that is more expensive, you must pay the balance. If you exchange the product for one that is less expensive, we will credit your client account with the balance.



COMPLAINTS

We pride ourselves on excellent customer service, and always aim to resolve any issues as quickly as possible.


If you wish to make a complaint, please contact us by email, telephone or in writing.


We will reply to you to let you know we have received your complaint, using the contact details provided.


OUR LIABILITY

We will not be liable for any loss or damage for an amount higher than the price of the treatment or product purchased. This shall apply to the amount actually paid for the product or service, irrespective of the advertised pricing.


We do not exclude our liability for death or personal injury where we have been negligent, fraudulent, breached your legal rights or provided defective products.


We provide products for your personal use only. If you use resell the products to a third party, in breach of these terms and conditions, we will not be liable for any loss of profit or loss of business that you experience.


We will not be liable for the way that third parties (such as newspapers, websites etc.) describe our products and treatments.


We might need to transfer, sub-contract or assign these terms and conditions to a third party, for instance if we sell our business. We are permitted to do so.


These terms and conditions are governed by English law, and in the event of a dispute between you and us, the courts of England will have exclusive jurisdiction.


If a court decides that any part of these terms and conditions is illegal, the rest of these terms and conditions will remain in force and full effect.


THE SKINPIN / THE SKIN HEALTH STUDIO LONDON 



ACCESSIBILITY POLICY

Accessibility is the word used to describe whether a product (for example, a website, mobile site, digital TV interface or application) can be used by people of all abilities and disabilities. For instance, a website is accessible if all people, including disabled and elderly people, can use it.


The SkinPin aims to ensure that this website is informative and entertaining to use, as well as being accessible – this is called usability. On a website, accessibility depends on how a person’s disability affects the way they perceive information on a page and how they navigate within and between pages. This varies from person to person.

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How we address accessibility at The SkinPin

We aim for a consistently high level of usability for our entire audience, following best-practice accessibility guidelines. When a website is correctly designed, developed and edited, all users have equal access to the site’s information, functionality and benefits. THE SKINPIN / THE SKIN HEALTH STUDIO LONDON aims to make our website accessible and usable for people of all abilities and disabilities, including older audiences, and those with visual, hearing, cognitive or motor impairments.


Many people use assistive technologies to allow them, for example, to view websites in easier-to-read colours, with larger fonts or as spoken text, or to navigate around a site using the keyboard only. As these assistive technologies become more available and sophisticated, The SkinPin wants to ensure that our website continues to work well with them to deliver a good experience for all our users.


In instances where the specific accessibility needs of some disabled user groups require The SkinPin to create new or repurposed editorial content, we will do this, wherever appropriate, so that we become more inclusive to a wider online audience.


We welcome feedback from our users: please contact support@skinhealthlondon.com with any helpful comments and criticisms. We will use this information to help us to improve the accessibility of our website to all users, including disabled and elderly people.


THE SKINPIN / THE SKIN HEALTH STUDIO LONDON 


Elements that affect accessibility

  • For people who can’t see very well: the colours and the contrast between colours; the size of text; the choice of fonts.


  • For people who are blind: how a screen reader interprets the elements on a page (for example, alt tags for images, and title tags for links); the inclusion of audio description for video content.


  • For people who can’t hear very well: how any audio visual content is represented graphically (for example, subtitles and/or signing).


  • For people who find a keyboard or mouse hard to use: the ease with which someone can navigate to various parts of the page (for instance, by tabbing).


  • For people who find words difficult: the length of sentences and paragraphs; the complexity of the vocabulary; the choice of fonts and size of text; the opportunity to have text read out loud.

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